Originally Posted by
azepine00
can we get back on topic please...
it is right that
1) accounts are flagged manually by CSR after unrelated calls
2) unless it's first stay on a recently created account
and
3) primarily china based accounts get canceled after being flagged (US-based get a 'warning')?
This whole story is incredibly bizarre - i can not quite comprehend the notion of "we cancel whatever account we want". If true it is quite unprecedented for loyalty programs...
Wrong. Please read my post #244 again. If I was not clear please let me know. The process since 2013/2014 is like this:
1>, Accounts were audited at some stage of the time. Criteria unknown. Possible due to a combination of length of the account and balance of the account
2>, Accounts then were divided into two action groups: suspension or termination.
3>, Accounts holder will not be able to log in to their accounts if being flagged in the system due to suspension and termination.
4>, Accounts holder then contact IHG regarding the issue (can not log in), local call centre staff will give a warning (so far only Chinese members have reported) if the account is not marked as referral to Atlanta, in this case it is temporary suspension. Call centre staff then manually reinstate the account. However, if the account is marked as referral to Atlanta, the call centre staff will have no authorities to reinstate the account. And this case accounts got terminated most likely.
5>, No evidence suggest different treatments to members from different regions. Above procedure seems to be standard since late 2013. However, it is unknown what is the criteria for IHG to determine to suspend or terminate member account. And such criteria is what we are trying to establish. But one thing is certain, if your account is fairly new (since 2011) and you have registered almost all the codes available, your account will be terminated immediately (according to about 4 or more reported case in Chinese forum).