A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
I wonder what consultant came up with this. It turns on its head the idea of using loyalty programs to change elasticities of demand of one's customers and fine-tuning loyalty program rules to encourage/reward the customers you want and discourage/fire those you don't.