Originally Posted by zrs70

Follow up:

I wrote the following letter to 1K voice while on the flight on the 14th:

Dear 1K,

On June 14, I flew LAX-BOS, PNR XXXXXX. Though I had "same day changed" onto this flight and checked in the previous night, there was a problem when boarding - somehow my seat was lost in the system and my confirmed upgrade had been given away.

I was not happy. But it was not the fault of the agents. They worked hard to ensure my reservation would be restored.

I especially want to thank the supervisor at LAX, John XXXX at gate 73. He was calm, confident, and assuring. Even though I was annoyed at the time, he maintained United professionalism, and I was truly impressed. Please convey my appreciate to him.

One procedure question.... When an involuntary downgrade occurs, what is the course of action? Obviously the miles are returned. Does United have additional considerations in place? I'm not sure if Mr. XXXXXXXXX was familiar. (but neither am I!)

Thank you again, United, for being my carrier of choice!

Anyway, I got a call today from a UA Corporate Exec in Houston. She was appreciative of my feedback and apologetic of the situation, offering either 10,000 miles or a $300 voucher. I told her that even though I had been downgraded, they still found a seat for me in F. But she said that she didn't like the way it was handled, and I will be compensated.

A very nice touch!