"The Canadian Auto Workers union is preparing to go public with a campaign aimed at forcing Air Canada to improve front-line customer service levels that suffered after layoffs earlier this month.
"We're at the point of fighting for this company to survive and for the job security of our members,'' Anne Davidson, president of the union's airline unit representing Air Canada customer service agents, said in an interview yesterday.
"We think they really need to look at servicing the customers to make sure we keep the support of the public or win it back."...
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