Originally Posted by
moondog
If her benchmark was a hotel room, then I could see why she'd be unimpressed by the seat, but as far as airplane seats go, I haven't encountered a single person that was disappointed in the slightest.
I find the service to be decent and the food to be good enough, but there is much more disagreement on these points.
Rather than use a trip report about a different airline to inform your expectations, why not reference some of the many trip reports on the product in question?
Her benchmark unfortunately was SQ F, OZ J and F, TG J and a mixed bag of European airlines Js. (All UA and US partner awards from what I understood so you could know mainly what airlines were involved.)
Also another friend whose family flew CA coach PEK-JFK last year and said it was among the worst airline service they had ever experienced. He said they forgot to serve 2nd meal or snack or whatever even they inquired midflight. Then the FAs rushed to served both a meal and a snack right after each other less than 2 hours before landing. Lucky for the family to save the snacks as their plane was diverted to BOS or PHL, I forgot the details. NO PA Announcement whatsoever. Then they did not deplane for hours.... A very poor experience overall. I suggested it was probably language barrier. He said, No, they simply did not have the concept of Service. It is a cultural thing. Well...
I trust Lucky's trip reports than most others. The kid basically flies every other week it so seems. Enough samples he experienced. Like the other friend said, it is more like a "cultural thing", sadly.