Originally Posted by canadiancow

My thoughts exactly.

I'm not entirely sure if I would change my spend, but I can tell you that the ability to talk to someone with access to the airport system makes certain products much more enticing to me. "I'm booked on the 1700, I can be at the airport at 1530, is there space for me on the 1600?" Making that call at 1515, after the flight is closed and reservations can no longer make the change, shows you how useful it can be, and is why I don't mind paying for the Latitude FP over the Flex. The concierge access makes it much more likely that I'm going to make last minute changes to my ticket, because I can.