Originally Posted by
CheVive
Most recently, redeemed some miles for a BA F ticket to the US and saw it showed me as "Ruby". Called AA, and they said they would have it updated.
Fast forward a few weeks, and I'm due to fly PSA-LHR-JFK on BA, and the record still shows me as Ruby in BA systems, even though AA has me as platinum on the website and in their systems. I called AA last week and they said they would update the OW system. Also called BA at their suggestion to have them remove and reenter the number. Did this several times with the number still coming up as Ruby.
What can I do? Very frustrating to have been doing all this flying (on the verge of qualifying for Platinum again based on EQMs) and to not be able to select seats immediately on BA or to be able to use the lounges....
You can select seats for the flight in 1st class and by virtue of flying 1st class can use lounges etc . Other than not being able to select seats until closer to departure for the 2 hr flight to London which would only be business class, I don't see it as a big issue
I would suggest going to finnair.com and using manage booking to remove the number yourself; check on the BA site that it is gone and then use the BA site to add it back in and see if it picks up the correct status rather than relying on an agent