Good Afternoon maracle,
Thank you for the excellent description of what's worked and what hasn't. Could you PM me your Gold Passport details and I'll have a look? Sometimes it's tricky when the hotel has it set up with minimum reservations lengths when you have multiple rate plans involved. If you're flexible in how I apply points, I might be able to do something, but if not (like for expense report purposes where you may be obligated to pay on certain nights and redeem awards on others), maybe not. In any event, I'm happy to try!
Warm regards,
Evan V