While I was packing my luggage around 2200hrs HKT, I got text message about my tomorrow flight CX785 to Bali will have a departure time change fr 1015 to 1155 about 1.7hrs late. Then I checked MMB & an email pop-up to tell me the same thing. Few minutes later I received a call by CX with a real person talking & apologised of the delay.
In fact with that almost 2hrs delay, when I arrive at my resort & it's almost 18:00 & will miss my pre-booked spa treatment & what a waste for the relaxing time in my villa which costs me HK$4,000/night! I choose CX as they have good flight schedule to Bali w good safety records & on time.
But anyway, at least they tried their best to inform their pax.