Originally Posted by
poggs
Spent the last hour searching but cant find the answer!
I purchased £500 worth of 3v vouchers yesterday at Tesco Dalkeith. I was charged £500 and got the points added just fine.
When I got home I found that only 14 out of the 20 cards were activated and I only had 14 activation slips.
Whats Tesco's likely response when I take them back and ask for replacements.
Can they check their systems for the non activation or am I likely to get a fraud suggestion?
Is there something I need to say or do to assist me?
thanks
Expect the CS at the store to not have a clue!
It happened to me, they made me speak to my credit card company and then get them to confirm to them that the transaction when through - for some reason they thought i would not be charged even thought my receipt stated it was charged.
I tried to show them that some of the cards were not activated by getting them to try and put it through the till again.
In the end they gave me cash rather than the 3v, so worked out well but it took a few days for them to consult with head office- the dept concerned was shut on weekends