Originally Posted by
sosamo
Update:
6/9 - purchased 3 x 500.00 OV
6/9 - only 1 card was activated
6/9 - called incomm, 15 mins hold
6/9 - put in a ticket. gave the rep all the numbers need. I didn't know which card belong to which packaging. the rep looked it up for me.
6/9 - emailed them a copy of the receipt and my DL
6/11- call to follow up. they said they received the email. And that it takes 10-14 days for the investigation.
6/13, I just checked the balance on the 2 cards just for the heck of it. The $500 are already in.
I am happy.
Exact same issue, bought card on 6/3 filled ticket on 6/4 and called them today, they said the card is fully activated and should have the balance.. My experience was decent enough. As I play this game, I very well know the risks of elongated hold of funds if something goes wrong..
Re: OP's experience: We all go through this one time or the other with big corporations.. The best thing to take it easy, look at the big picture and not get over worked over the issue.