FlyerTalk Forums - View Single Post - 2012 Diamond suite upgrade failure thread
Old Jun 13, 2014, 2:20 am
  #829  
22cents
 
Join Date: Jun 2012
Programs: Amex Cent, Hilton Diamond, CX Gold
Posts: 20
Hilton Tokyo

Booked Jr Suit 4 nights and request upgrade at the front desk, replied no upgrade because there is no room better than suit (exactly what they told me), then I asked if I book a regular room are you going to upgrade me to a suit but she did not reply me.

I was surprise there are still different kind of suit available ...upon asked permission from the manager (she said) finally upgraded to executive floor but on the 12th floor, floor level is really low of a 38 level hotel. I am not sure if this is an upgrade or downgrade, I remember previously executive floor is 34F and above ...

As a diamond no matter what room type I stay I can access to the executive lounge, free breakfast and free wifi anyway, what extra benefits they actually given me if they send me to the executive floor?

Also stayed Conrad Tokyo for 3 nights and they upgraded me 2 category automatically.
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