So I made a pre-devaluation reservation that was first night paid, 2nd and 3rd nights on points. The Mrs. and I decided we'd like to drop the first night...so we called up reservations, confirmed that dropping the paid night would not effect our pre-devaluation points reservations (multiple times in our conversation)..then went on our merry way. We would not have canceled the paid night if this was going to happen.

And of course tonight, I see an extra 10K points was taken from my account...

I called up reservations and customer care and they say I am out of luck since I "changed the reservation." Am I screwed here or not? I specifically asked to see if this would happen. All of these damn points programs are so complicated neither myself nor the agents can keep up.