Originally Posted by
FlyinHawaiian
I received full compensation for the Hertz rental, but it took a bit more effort than normal. I was told 24/7 compensation is going to be changed for failed one-ways very shortly. The new policy will be reimbursment for out-of-pocket expense LESS the cost one would have paid for the 24/7 with a cap of $50.
So, if the one-way would have been $25 and the cost of the taxi was $30, 24/7 will only reimburse $5.
That actually seems fair, and I always wondered why they were seemingly too generous with their reimbursements (basically making it almost free if they couldn't deliver). On the other hand, with all of the hassle that you've had to deal with each time 24/7 has failed to work (and even the hassle you've had when they DO work!), I think there should be an extra $10 thrown in...