Originally Posted by
Biggie Fries
I'd be pretty upset, too ... Basically, it's one of the reasons I'm the grifter ... There is a school of thought that says that if you want first-class service, you should pay for it ... There is also another school of thought that says, "Stuff happens," ... I figure I can better bear the consequences of weather, weather-that-is-mechanical-disguised-as-weather, weather-that-is-poor-management-disguised-as-weather ... if I'm not actually paying a lot.
Well, seeing that I paid for First Class on this joke of an airline certainly make me feel like a chump ... I'm impressed with one thing about this airline and one thing only ... US Airways makes a point of replying to messages ... the script reads akin to the following "We're calling to tell you that we'll do nothing to address your complaint, <redacted> you chump ... our records - blah blah blah"
Having been the recipient of three of these calls, I'm surprised they bother