Originally Posted by
StuckOnSegments
I don't think this is correct, unless it has changed in the past year. May 2013 I flew KL from IAH-AMS-JNB and had a free economy comfort seat on each leg.
It was a KLM ticket and I probably spent 4 hours total calling the real KLM and trying to get the seats to stick. Eventually they did, around 5 days out.
http://www.klm.com/travel/nl_en/prep...eat_choice.htm
If you scroll down at that page you can see that only FB (PM) and SM (DM/PM) will get it for free. STE+ have to pay for them.