Originally Posted by HK47

I recently stayed at the Westin O'Hare and after checking out, I get an additional charge on my room for $500. I call management to ask what the charge is. They say the room had been damaged and send me photos. The room is damaged, but it's not anything we did but they are charging us anyway.

They did a key audit which shows that the only person who saw the room before secruity was us and the cleaning person, so our theory is the cleaning person got fed up and vandalized our room. We have called both the hotel, the hotel's general operations manager, and starwood corporate - none of them sided with us.

Any advice? I would understand them blaming a random customer, but I probably have ~100 lifetime stays and ~200 lifetime nights with no history of problems.