Originally Posted by
Soccerdad1995
At a minimum, I would ask for receipts to document the actual cost of repairing / replacing whatever was damaged. $500 is a very arbitrary number. It sounds like a rough estimate of the damage cost.
I am also very curious about the nature of the damage. Is it something that would have been common for an occupant to do or is it vandalism or something? Would there have been noise when the damage occurred? This might be helpful to your case depending on specifics.
If you have honestly been wronged, you need to decide how much it matters to you. Your best course of action might be to just grin and bear it. Amongst other things, SPG could pull your platinum status if you make too big of a fuss, but if you are OK with that, and you are willing to spend some time and energy fighting for the principle here, you have a number of options:
1. Credit card dispute. Should happen immediately.
2. Social media pressure (here, TA, Facebook, etc., etc).
3. Small claims court. File in your home state and name the hotel GM as a defendant personally.
Under what legal theory can you sue the GM? And, how would you do that if you could, in a state where the GM doesn't reside or personally do business, since that's what personally suing people means.
And, above all else, why would the GM care since his employer has to defend him and pay any judgment if there were one?
There's no shame in not knowing, but why provide the kind of legal advice which makes it less rather than more likely that someone prevails?