I had a family suite booked with points 11-14 July. Hard to explain, but I accidentally cancelled it. Called the Diamond line and suite is no longer available using points. Further, rooms with points are no longer available, except a combination of points+cash.

On the Hyatt website a Regency Club room is available for 33,000 points. Why can't I book the same room at 25,000 points as a diamond? Suites are also available for cash but not for points, which I am sure is perfectly acceptable based on GP's T&Cs, but extremely annoying. A call by the agent to the hotel did no good.

At a minimum I would expect to be able to book a standard room at 25k points, or am I missing something?