We have been staying at Hampton and Garden Inn hotels a lot recently and having trouble with sometimes getting a charge for premium internet even though we never selected it. Our stays have ranged from 1-5 nights and we seem to have issues with the longer stays (5 nights) but it is random days we are charged for (like 3 of the 5 nights). We only have checked and used the top selection box which you have to put in your Hilton HHonor number and pin number or the second selection box which is complementary access where you put in your room number and last name. We have gold status btw. We thought it was an issue with selecting the HHonor top one but had charges when we only clicked the complementary one. They say there is no issue with multiple devices as we have 2 laptops and 2 smart phones.

Anyone else have this problem or know why this is happening?