Originally Posted by jeff191

Only issue I've had with the internet customer service is that once in a while when it does go out, they will do everything possible to blame the equipment or user error. The phone reps will go through the script of checking power, wires, turning on, off, wanting to send you new box and everything. They will never answer the question about whether there is a service outage, the answer is always the service is fine, your equipment must be faulty, we will send a tech out and the charge is $50 for the visit which you have to repeatedly refuse. Even when my neighbors down the street are experiencing outages at the same time, they will not admit to there being an outage. I don't know if there is some sort of metric they have to keep where their service is online 99.99999% or whatever and blaming equipment failure is how they inflate the number. This has happened 3 times now so I've just stopped calling in. It's easier to wait it out, it usually will come back in a short while and dealing with the CS reps doesn't ever help the situation. Fortunately it's not a very common occurrence.