Originally Posted by GenevaFlyer

Hi all,



I know this is an old post, but just a fresh update. Recently joined the BW program as I have a number of stays with them coming up.

- Emailed my Marriott statement to the email in the OP. No response.
- Called Customer Support in the US, who said: "We have been instructed not to do this for European members."
- My answer: "So you would rather lose customers instead?", their answer: "Let me check with my supervisor".
- Agent comes back: "Please send your request to a different email address, which is: [email protected]"
- I did, and my account shows as upgraded to Diamond within 24 hours.

In short, as a European member, try: [email protected]

Cheers,

GenevaFlyer