Just curious about the speculation on whether IHG takes under radar those accounts which are not profitable to them. What is actually a profitable account?
I can see some people (who stay A LOT, whether Royal Ambassadors or other) posting here many many BRGs and sweet upgrades + club access and this and that, which makes me think. How profitable are these heavy-users for IHG in the end then? Savvy people know how to get the most out of the least money spent.
I assume a rookie who "don't know/care how to play the game" pays rack rate 150€ stays, say, 15 times a year with no upgrades no nothing - compare to a travel hacker who stays, say 50, but with numerous BRGs and double-upgrades, free minibars, club etc. + other requests and tricks. Those stays must be costly to IHG?