Originally Posted by
azepine00
very rarely and not by terminating accounts - it is done in indirect way like closing unprofitable stores or decreasing certain marketing
terminating accounts of supposedly unprofitable clients without a very strong case of program violation is an invite to PR and possibly legal disaster
I'm pretty sure that this activity by IHG is targeted at unprofitable members. I've been a PC member for a long time and have always registered for every promotion under the sun. However, I stay at IHG properties about 150 nights a year so I would be very surprised if I get "audited". This seems to be a trend amongst people who admittedly don't stay at IHG's often. At the end of the day I feel like I bring IHG tons of $$$ for less than stellar HI's, HIE's, and CP's. If they were to pull this crap with me I would be more than happy to move next door to the equally shoddy Fairfield's and Hampton's.