I don't need a PM, I would just like the answer. Who should we contact?

As some have noted here and elsewhere, certain (many?) Kimpton hotels drop the ball on the amenity. When I ask for gummy bears and caramel corn, don't bring me two pieces of cheese and some jam. I don't want it and it is wasteful. I also don't want the same wine (swill in many places - my apologies for this comment but the wine quality at the 5PM happy hour has dropped precipitously over the last year) served at happy hour. I will note that I have had stays where the staff has gone above and beyond for my amenity but that doesn't excuse the poorly performing (amenity wise) other Kimptons. I will also note that it is rare to not receive great service at a Kimpton (few exceptions).


Lastly, while I don't doubt whatever award space that was available in NYC is gone, it's hard to believe that the entire summer is booked. .

Edit: A bit OT but a mechanism - something - to address the charges for unused mini bar items would be useful too. Maybe a common "whatever" via Kimpton "corporate" to address all these types of issues??? I don't believe emailing the CEO is the way to go here.

Cheers