Originally Posted by
KimptonInTouch
Like all other loyalty programs, we have always had a certain amount of reward inventory that we make available each night.
This is actually not true for hotel programs -- as long as a standard room is available for purchase, Marriott, Starwood, etc let people redeem it as a reward.
Originally Posted by
KimptonInTouch
No one should be receiving water in place of their preferred beverage. I know that I personally always look forward to a glass of wine in my room, and some bottled water just isn’t going to cut it after a long day of travel.
So, when I do... over and over again... to whom should I address my issue? Kimpton HQ? I feel chintzy complaining to the hotel front desk...
Thanks for engaging with us, at least, even if you didn't exactly have the answer we wanted. (And if I have free nights expiring early this fall, and the summer is already basically sold out, am I just SOL? Does a free night have to be reserved by its expiration date, or actually stayed in by its expiration date? The new change to a 1-year expiration policy certainly doesn't make this any easier.)