I had posted earlier about the discrepancy between the published rules on AA.com for MCE on a MileSAAver ticket and the "actual" policy.

From the FAQ for MCE:

Q: Can I purchase the new seat product if I am traveling on an AAdvantage MileSAAver Award ticket or Business Extra PlanAAhead ticket?
A: Elite status members may select Main Cabin Extra seats when traveling on MileSAAver or PlanAAhead Award tickets. However, Main Cabin Extra is not available for purchase by non-elite customers traveling on MileSAAver or PlanAAhead Award tickets.

I purchased a ticket with miles in the expectation that I would be able to get an MCE seat according to this published rule. Apparently what is published is not correct and you cannot get MCE on a MileSaaver ticket. After speaking with 3 different agents (2 AAdvantage, one web services) and being told "I'm sorry that you don't understand the policy" (I understand the policy, but that's not what it says for crying out loud!) I was transferred to a supervisor who looked at the webpage with me and agreed that I was completely right and that this was a "huge oversight" and was indeed incorrect. Unfortunately, she said that that there was nothing she could do to override the system and allow me to purchase MCE (or comp it). She said that she would immediately alert webservices to have the website updated to reflect the actual policy. I had now spent 56 minutes on the phone and asked if she could, at the very least, offer a small Customer Service gesture of a few bonus miles for having taken an hour out of my day to inform American of this "huge oversight." She said that she was sorry, there was nothing she could do, and that was the end of the conversation.

Was I being unreasonable? Obviously this was not worth the effort, but I thought after being denied an MCE seat in accordance with the published rules that was staring both me and the supervisor in the face I should at least ask for some nominal recognition of the effort I did put in. 5,000 miles would have made me at least feel like a mildly valued customer.

Since the satisfaction of being correct, and of helping American update it's website, is rather slight, I just thought I'd come here to vent and possibly seek a little consolation

(Watch the website be updated in the next few hours. Just know that it's thanks to yours truly!