You know ken, I admire your intelligence in addressing the AC management problems. But, and a big but, this was an airline that has ben around for a long time and has some work rules that are undeniably archaic.With this in mind their is no real ABILITY to react properly and urgently to situations that demand some balls to get things done.The union environment is all subversive, in the fact they would like to see AC sink for whatever reasons they think they have to drive their employer out of business. Try running a business like that--and I don't think you do.
Your comments are quite altruistic in a perfect world that we don't live in.