Originally Posted by SMK77

Looks like not everyone gets the same kind of love...

HON writing to LH on May 13 about old F from MUC to SFO and a request to change routing via FRA to get new F.

Answer from LH on June 4:

Dear Mr HON,

Thank you for your e-mail regarding booking HONHON.

We are truly sorry to hear of your disappointment about the first class on the flights booked. In regards to our general terms and conditions, the contract between airline and customer is not linked to a specific type of aircraft.
As you might have read on Lufthansa.com for operational reasons the aircraft type may change last minute and this includes the flights via Frankfurt.
Furthermore if you would like to change via Frankfurt your ticket is subject to the original fare conditions, we invite you to contact the Honor Circle line to rebook your ticket.

We understand that this response may not meet your expectations and remain with the best of regards.

Yours sincerely,

Lufthansa German Airlines
Customer Care Service


Timeliness, tone, grammar and overall empathy might be lacking in this case but he new Honor Circle line is definitely something to look forward to.

I also like the very smart comment about F from FRA to SFO being subject to change: How many A380 with old F are out there exactly? None? Mmh...

Given that even the General Manager for the UK was involved in this case, an extremely disappointing outcome.

Looks like there is still some work left for Mr Spohr.