Originally Posted by
Gus2013
I put the important words in bold. It is standard operating procedure for pretty much every airline to stonewall, offer 5% coupon, etc. in response to these claims. Know your rights under the law and do not accept anything less than what you are entitled to (money, not gift certificates).
If you get nowhere after many tries, get an attorney who will send them a letter... asking for due compensation plus his/her fees.
Fees aren't payable. Take a look at EC 261/2004.
AC will stonewall because they know that you are not in the EU and that you will likely have to retain one of the legal "mills" which take a hefty chunk of the compensation as a fee. Hence, most people on this side of the pond settle for a lot less and not in cash.