Originally Posted by ArmsAreTired

Flight 1123 IAD-PHX was cancelled and I was rerouted through DEN to arrive 7 hours late. Missed a Diamondbacks-Nats game I was going to catch plus a business event after that. Customer Care cited an "operational decision" and offered a $200 cert plus $100 visa card for the baseball ticket. What do you think?
My judgement might be clouded b/c they didn't tell me the night before, I was stuck in a middle seat for both legs, and I really wanted to see that ballgame.