FlyerTalk Forums - View Single Post - Elite with Another Hotel Program? We'll Match It!

Jun 4, 2014, 7:58 am

#138

GenevaFlyer

Join Date: Apr 2007

Location: AMS

Programs: A number, but no status no more

Posts: 3,049

Hi all,

Quote:

Originally Posted by Aston Martin

Dear Mr. ...

Thank you for contacting Best Western Rewards. Unfortunately it is not possible to upgrade your status because the Status Match No Catch promotion is not valid for European members. You can read the terms & conditions on https://goldcrownclub.bestwestern.co...atch-terms.pdf.

Best Regards,

Any solutions?

I know this is an old post, but just a fresh update. Recently joined the BW program as I have a number of stays with them coming up.

- Emailed my Marriott statement to the email in the OP. No response.
- Called Customer Support in the US, who said: "We have been instructed not to do this for European members."
- My answer: "So you would rather lose customers instead?", their answer: "Let me check with my supervisor".
- Agent comes back: "Please send your request to a different email address, which is: [email protected]"
- I did, and my account shows as upgraded to Diamond within 24 hours.

In short, as a European member, try: [email protected]

Cheers,

GenevaFlyer

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