Originally Posted by
ArkansasTraveler
I have had a Hilton BRG honored. I only tried once, but it worked out after three emails. The lower rate was honored and the AmEx gift card came in the mail about a week after the stay. I think if you know the terms allow Hilton 24 hours to review the claim, why would you get upset if they review the claim at 23 hours. You win some, and you lose some because the price changes. Your indignation would be more valid if the Hilton response was after 24 hours.
FYI: I didn't get upset that Hilton responded 23 hours after my claim of BRG. Re-read my post again to get the point of my thread: valid and verified BRG was DENIED by Hilton, even with proof of the lower rate on Travelocity. I don't know how you find any indignation in the post regarding a 23 hour response. It's pretty obvious what I'm pissed off about...
Originally Posted by
Wan1dap
It's a stretch.
It doesn't look like a stretch based on the responses to my thread...you must be on Hilton's payroll.