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Thread: baggage rules US-CPH
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Old Jun 2, 2014 | 9:30 am
  #8  
kchina
 
Join Date: Jan 2013
Location: PDX // CPH
Programs: EuroBonus
Posts: 6
Originally Posted by DanishFlyer
Please elaborate on getting the refund:
You went to customer service before security?
Showed your EB silver card?
And that was it?
Or you had other documentation etc?

Because: even if you book an SK ticket logged in with your EB silver number, the ticket for a go-fare will still read one pc for luggage, even if SK gives you two (due to EB silver). So it is not in the ticket record :-(

Thanks,
DanishFlyer (who will be in the same situation this summer).
Well, I went to my gate and talked to the UA staff there. She was very understanding (and I guess knew the rules), so she made some more searches on the internet and then agreed to refund my money. I just told her that I was EBS (and showed my card of course), told her my understanding of the rules, and it was all sorted.
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