I am with you on the great contact and attitude but so far upon arrival none of my expectations were met. Besides above issues there was no mention of any Plat benefits. I had to enquire and said I would like the breakfast. I was not given a voucher and sure enough was asked to sign a check this morning. They said I should sort it out with reception later.

No turndown service, no newspaper delivery, which should be standard at such property. When getting off the elevator on my floor I see scratched service doors looking cheap, and several room numbers have fallen off the room entrances. Hard to believe this property is only a year or so old.