I'm incredibly impressed with the responsiveness of this hotel, through Yves. That alone will lead me to try it (plus, of course, I like StR properties).

One thing, though, if you don't mind a suggestion. Once you're dealing with a specific individual on his/her problem(s), I think that it would be better to keep any specifics private. So, for example, with LovetoTravel83's issue, I think that it would have been better to post something more along the lines of, "LovetoTravel83, I've sent you an email. I hope that it answers your question. If not, please feel free to contact me again by PM here, or by email at [email address]."

I will definitely let you know when I make a reservation, and will look forward with great anticipation to trying this property.