Originally Posted by
youcai
... some hotels may put you at higher priority if you call in advance.
Originally Posted by
youcai
The rep told me there should be 2 suites available on Sunday. I should be upgraded unless they are purchased. ... I got the same story - 2 suites will be open on Sunday. I should be getting them if no one else book them. ... all three reps proactively mention that I may get both of my room upgraded.
... some ... may ... should .... None of that equals WILL.
Originally Posted by
youcai
With all of the above said, i still think hotel staff lying is quite unacceptable.
I agree, but am not at all certain that they did. It doesn't appear to me that you were told that you
would get a suite, only that there
should be two suites available, that you
may get one or two, etc.
Originally Posted by
youcai
I agree with you that the three reps I talked to may not know what they were talking about. What they told me could be wrong. However, the fact that three different people gave me the same information made that less likely.
That's not what I said. I said that they probably only looked at your rezzie and did not look at all rezzies for the nights in question to determine how many PLTs were holding rezzies and would be competing for the available suites.