I agree with you that the three reps I talked to
may not know what they were talking about. What they told me
could be wrong. However, the fact that three different people gave me the same information made that less likely.
For the sake of discussion, let's assum3 that those three reps gave me the wrong information. It was not my fault that the hotel staff was poorly trained and promised things that they should not. The hotel should either honor what was promised, or do not honor it with a reasonable explaination. In my mind, an honest explaination will be enough. They could just tell me that the information i was given was wrong. The suites that become available on Sunday were already blocked for other guests. Instead, they said you can have those suites on Sunday, but you have to move back to regular room after Sunday because all suites were sold on Monday and Tuesday, which was a lie. Then later on, they sold the suites that they promised to upgrade me to on Sunday. I think they handled it in the worst possible way.
I did not know the program well and I never claim i do. I am just a 2nd year plat. Last year most of my stay were on business when i did not care about having a suite. So i don't have a lot of experience on getting suite upgrade. I learned a lot from this thread. Like i said many times, I would not fight for upgrade next time in similar situation.
Originally Posted by
Dr. HFH
That was the conversation? It seems to me that the associate was only looking at your rezzie and the suite inventory. S/he didn't look at other PLT rezzies. Nor is it likely that the telephone associate knows what other PLT rezzies are held by guests who are regulars, work for local employers who buy a lot of room nights, etc. And I wouldn't expect a telephone associate to know that stuff. "There should be two suites available on Sunday..." ...for the five PLTs who are reserved that night. That's what's missing.
And if you know the program as well as you claim, then you should have also known that, too. Telephone associate answered you aw if you were the only PLT for that night. Clearly an error. The GM at one hotel I stay at has told me that he often has more PLT guests than total suites in the hotel, even if none were actually sold to cash paying customers.