Originally Posted by
sthubbar
hamhead, yes I totally agree with the sentiment you and others express. The most frustrating part is the 20 minute call with multiple clueless fraud agents asking ridiculous questions, with multiple hold times where it appears they did nothing
I don't disagree there. I think most people would agree that out of the "Big 3" of AmEx/Chase/Citi, Citi's CSR quality is lowest.