FlyerTalk Forums - View Single Post - hotel manager lying to avoid suite upgrade - is this the norm?
Old May 30, 2014 | 4:46 pm
  #50  
Flews
15 Years on Site
 
Join Date: Mar 2007
Posts: 3,990
ROTFL at any inference there is some kind of chain-wide conspiracy to deny Plats suite upgrades. If anything, my experience is most properties bend over backwards to provide upgrades. And I usually get a proactive apology if they can't.

Are there screw-ups, or deceptions, or games being played from time to time? Of course there is. We're dealing with human beings. But for the most part, whenever upgrades aren't granted, there's almost always a logical reason. For some reason though, when it comes to upgrades, some folks are just too hot and bothered to be rational about it.

Cheers,
Flews is offline