Similar situation here
I applied for tourist visa for my children in person at the dc office on May 12. They told me I should get in 3-5 days after submission. I got notice that the passports were submitted on 13- May through Bls. The status remained that way till the transition to CKGs, and since then no tracking at all. I even went to ckgs office and they have no idea about the tracking, say system is down! They ask me to wait, have to travel in a couple of weeks!

I am wondering if there is any way we can all sign some petition or know the status ?