FlyerTalk Forums - View Single Post - Citibank travel notification does not prevent charges being declined
Old May 30, 2014 | 4:32 am
  #1  
sthubbar
 
Join Date: Jun 2011
Location: PEK
Programs: SPG Plat, A3 *A Gold, HH Gold, IHG Plat
Posts: 392
Citibank fraud department is clueless

I thought I was doing the right thing by calling ahead to Citi and letting them know I would be traveling abroad and shopping with their card, so as to avoid any unnecessary fraud alerts.

Of course, I was wrong.

A small purchase of about $100 was denied. OK, that's really annoying, and what makes it worse is that it took a 20+ minute call, including escalation to a clueless supervisor to get the account working again.

For those of you raping Citi for multiple versions of the AA Exec card and getting a refund of the annual fee, I cheer you on.

Last edited by sthubbar; Jun 2, 2014 at 2:59 am
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