Hi there, interesting that you highlight DXB-DOH because that's precisely the sector where you will be able to use up 7,500 miles - it's the exact figure needed for an upgrade BUT based on a Flex type fare rather than Saver (which would indeed require 10,000 as quoted during your website enquiry)

More about mile redemptions here
http://www.emirates.com/account/uk/e...30a152d9a48852

All that aside, you do seem to have had some bad experiences, and you're certainly not the first to point to the rapid rate of expansion as a potential source of problems. I have had a number of issues myself with Emirates, but they have (so far) been related exclusively to service standards 'on the ground' rather than in-flight.

It's well known that EK are pretty demanding when it comes to cabin crew recruitment (they are positively flooded with applicants, which gives the luxury of being very picky), but I somehow doubt that they set the bar as high for ground & support staff. And if they do, then I'd say there must be something seriously amiss where training and continuous assessment is concerned.