Originally Posted by
newbie elite
Didn't quite know where to put this question, I have 3 out of 4 segments from a recent flight (YUL-LHR-TLS then BCN-LHR-YUL) that have posted 0 points. I UuAed the first YUL-LHR segment from WTP+ to CW, I read somewhere that there are problems with points posting when you UuA. The upgraded segment (YUL-LHR in CW) is the only one that posted points, even then it seems I only got the WTP bonus
The problem is, when the claims form asks for my ticket number, the ticket number I have in my original receipt is completely different from the ticket number(s) in the BA mobile app. The one in my email even has more numbers (125-1234567890-12) versus 125-1234567890 on the app. The app ticket numbers are even different between segments (the YUL-LHR and BCN-LHR segments have the same number, the LHR-TLS ans LHR-YUL ones another)
If you've paid a WT+ fare and UuAd to CW, then you will only get the WT+ Avios and TPs for that sector.
If all the sectors have posted, but with the incorrect number of Avios and TPs, then don't use the claim form that asks for a ticket number. Instead, use the webmail form that allows you to explain what's happened and what you're asking for. Customer Relations will understand immediately, because they see a lot of these requests. It's a common bug and has got nothing to do with your switching FF numbers.
What you need to do is to go to the footer bar and click the link for "Help and contacts". In the left hand navigation list, click "Email us (where available)". On the next page, click the "Email us" tab.
FWIW, the reason for there being a different ticket number after you UuA is because the ticket must be reissued. If you see a number in the form 125-1234567890-91, it's because you've got more lines in your ticket than can be written on one ticket, so two (or more) tickets have been issued together. In that example, it's ticket numbers 125-1234567890 and 125-1234567891.