Originally Posted by callum9999

People keep saying that you're at "their mercy" and if you get rebooked you're "very lucky" etc. - but how true actually is that?

I fully agree that BA aren't contractually bound to do it, but I've read countless stories of them unofficially doing it and can't remember reading a single time where they haven't (though I'm sure it does happens occasionally). Are you actually lucky to get rebooked, or is it not being rebooked that's actually the exception to the norm? I assume they're far more likely to wash their hands of it if you misconnect from a different airline though.