I have a friend that has had issues getting Citi cards. He's wanting to get in on the AA exec before it expires but concerned that Citi will shut that app down no matter what. He had a similar scenario as in this post where nothing was wrong with his account and he wasn't even churning cards at the time. The card product line was discontinued - a version of Citi Diamond possibly? - and with the discontinuation his account was closed. Now whenever he tries for a Citi card they basically see that he had a previous account closed by Citi and that prevents him from getting approval. Any suggestions on getting this lifted? I don't know about the CEO call route or writting a letter, but any other ideas or suggestions to "clear up" this mark on his account?