Originally Posted by tom-schmitt

Just a short review about my experience at the IC Danang:
- bad communication:
before arrival I had to write several Emails to get my questions answered. My reservation inquiry for the 1880 restaurant was answered immediately, the other general questions like upgrade policy, transfer, club benefits,etc
needed several replies.
- check-in: Check-in Procedure took too much time, was almost 45 minutes, after that, room wasnīt ready, had to wait until 2 pm. No information about the resort was given, had to ask myself for a map of the resort (which is huge).
- room downgrade: As I wrote in my previous post, I had 2 points reservations and 1 paid night. For the paid night an upgrade to Peninsula Suite was confirmed. Before arrival I checked the IHG webiste with my bookings. That showed an upgrade to Terrace Suite for all 3 nights, a one-level-upgrade for the 2 reward nights and no upgrade for the 3rd night, as this was the category I had booked. After check-in, when they took us to our room, I realised, that we got a standard room in the Club Area.
At first, this was ok for us, Club Acess instead of room upgrade would also be fine. But when we asked for details of the Club, we were told, that we indeed had a club room but as we were staying on points, we wouldnīt receive any club benefits...
When I asked about the 3rd (paid) night, I was told, that we could stay in the same room for all three nights. When I requested to speak to the general manager, I was told, that no one from managment was available on that day. After one day, I had the chance to speak to the front office manager and also had a phone call from the manager of operations one day later (after I contacted IHG Care via Email). They offered some compensation ( free breakfast for 2 days and access to Club for one evening), which we accepted.
- Food: What really impressed me, was the Sunday Brunch, which you can choose with 3 different options: 1. with free soft drinks, 2. with wine and beer, 3. with free flow Veuve Cliquot Champage.
We chose the Brunch with free flow Champage, which was about 60 Euro pp.
The Champagne glass was always refilled when it was emptied.
Dinner 1880: Value for money excellent, really good food, very attentive staff, good English skills of the staff. Strange atmosphere, 90% of the guest from Asia, taking photos of really everything, every page of the menue, every course of the menue, while waiting for the next course they were surfing the internet, watching Youtube,...
On one side they allow no children, on the other side they should consider the ban of mobile phones in this restaurant :-)
- water sports: Almost non- existent, as someone wrote in a previous post, that Hobi Cats are on order, they still havenīt arrived yet. The sea at this time (April) was very cold, much cooler compared to the Danang Beach at the Hyatt, where the water had more waves but was also much warmer.
- The pool at Long Bar looks nice, but they are only 4-6 double sunbeds which were always taken.
-In South East Asia I have never stayed in a Hotel, where the staff had such little English skills. Itīs impossible to order food the way you like it, e.g. Dinner buffet at the Grill BBQ Station they donīt understand the meaning of rare, medium, well-done.
No-one of the staff can answer questions, where is the salad dressing, because it wasnīt next to the salad. I had to ask the Executive Chef, who had to ask another person. In the end it was next to the cold cuts, but with no signs on it. Asked another staff member, what dressing it was, but he had no clue...This is the problem with everything on the food buffet, you better donīt ask anyone about the different cheeses, how you like your egg cooked, etc.
- The Happy Hour 2 for 1 was disspointing, because there was only a limited menue to choose from. Very few cocktails, more long drinks, beer and wine. The promised Canapees for Happy Hour were only a small bowl of nuts.
- Noise from Construction at the Beach, as they are building some residence (same owner, but will not be associated with IHG)
-Rooms: The room itself was quite nice, but not very functional, the design is black wood and white walls, in my opinion it doesnīt make any sense to pay more money for the rooms with bigger terraces as the terraces are always in the shadow. During our stay, we hardly seen anyone using their terrace.
In the late afternoon there are too many moskitos, to sit outside. In the room there is no moskito-net, because of the dark materials in the room, even if you hear the moskitos, you have no chance to catch them.
Very thin walls, if the Bose Surround System in the room next to you is used, you will understand every single word from the movie your neighbour is watching.
- There was a strange smell all over the resort,like sewage, when we asked about it, we were told it was a kind of fertilizer for the plants. Smelled really bad, especially near the Barefoot restaurant.
- Spiders: As I am afraid of spiders, I wasnīt really happy with a large spider (10cm) sitting next to our room entrance for the whole 3 days. Would have been nice, if housekeeping, garden maintainance, or any of the staff walking by every day, had removed it.
-Club: Had only one evening access to Cocktail Hour in the Executive Club. It is definately not worth paying for it, only limited choice of beverages, very slow service as the waiter hat to mix the cocktails by themselves, food wasnīt refilled regularly, most time it was empty.

Conclusion:
Overall an impressive resort with interesting "fantasy" design, especially the public toilets are worth seeing. The resort is in the middle of nowhere, despite they offer free transport to Hoi An and Danang at very inconvenient times,you have to take a taxi if you want to have dinner outside, which will cost you about 75 US$ return to Hoi An.
Food and beverage quite expensive compared to other 5-Stars resorts (Hyatt Regency Danang). Will definately not return.If staying on points donīt expect anything, was told several times, if you stay on points, you will get no benefits, even if they write you in previous emails, youīll get an upgrade if available, but not guaranteed.