Originally Posted by
NYCtraveler
Loyalty, Loyal, Revenue,Loyalty, Loyal. What do you really really believe is most important to Cathay Pacific? And all the airlines? REVENUE. We are in 2014 and customer service is close to dead in so very many industries.
If CX losses loyalty, it may losses revenue, so it is important. Otherwise there wont be so many different kinds of loyalty program in different industry.
One direct example is that, if the unpublished upgrade perks has gone away and assuming nothing comes up compensating this losses, my dad will definitely moves his program to BAEC or AA which can get him OWE over his current MP GO (MP GO ranks first when considering op-ups) for the same amount of flying. This can gets him First Class Lounge access when travelling regional and a better burn rate for his miles. This will mean expenses to CX.