Originally Posted by
Dave Noble
When purchasing the new ticket, does it provide an option to read the fare rules?
I checked them and it was not actually clear. I read it as a flex and it came out as a saver.
For retail customers (as most of us are) you should be completely transparent. For corporate customers less of a duty of care applies. At the end of the day as we've seen from the employment issue EK acts in line with local law (as it is entitled) but if it wants to be a global player, it could be argued it should act with global best practices. If I was advising EK I would tell them to add a line in bold on the website to state what will happen on the amending booking section.