Originally Posted by
IAH-OIL-TRASH
The time spend by agents on free SDCs shouldn't be overlooked. If they were free, a whole lot of people will be asking for them in person at airports or on the phone. Free SDCs should be confined to changes that could be made online IMHO - and that's assuming UA's online capability is conducive.
Actually, that's a good idea. Free SDC to an earlier flight only if you do online for anyone. That's if UA wanted to try and be flyer friendly...but obviously they're not...